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ea's Application Hosting (AH) offers you a comprehensive alternative to managing your own internal SAP infrastructure. If you have already purchased your hardware or want to own it yourself, our AH offering may be for you. By placing your infrastructure and data in our secure environment, you can enjoy many of the savings and benefits of our full ASP customers. Our staff will manage and support your mission-critical systems over a secure connection to our world-class data center.
We provide guarantees for availability of the production environment, help desk response times, problem resolution, application response times, as well as other areas important to you.
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| Benefits |
ea's Application Hosting program offers significant benefits, including:
Accountability
ea is unique in that we offer you a smooth transition between implementation and ASP without any loss of implementation knowledge, thus, ensuring total accountability and improved service. Even if another partner implemented your system we remain accountable to resolve issues and ensure solution delivery.
Tier 1 Business Capabilities Available Today
With the functionality of the world's best software
available today, your organization will have the
capabilities previously only offered to the largest
organizations in your industry, making it affordable
through our ASP offering.
Lower Cost with the Highest Value
Even if you've already incurred the hardware expense, ea's solutions reduce ongoing costs and provide a significantly lower Total Cost of Ownership (TCO) than a typical in-house approach. In fact, we estimate that our hosting offering can provide as much as a 25-30 percent savings over the traditional in-house approach.
Peace of Mind
Sleep well knowing that your systems are under the care of by the industry's most experienced consultants. Your users will recognize the meticulous attention we give to each request and your technology worries will subside. You can now focus on your organizations strategic focus, not putting out fires (unless, of course, you are the fire department).
Predictable ongoing costs
Never exceed your technology budget again! ea's Application Hosting offering gives you a fixed, easily budgetable, monthly cost. The cost of technical upgrades and data growth is already included in your monthly price. Additionally, for our public sector customers, through our EasyStreet™ program we factor the addition of ongoing improvements to the functionality offered through our Best Practice Solutions.
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Services Provided |
ea's Application Hosting offering includes the following:
Data Center Services
ea provides any servers you still need, operating system software, routers, switches, firewalls, and all other necessary infrastructure necessary to deliver users a world-class SAP experience. Our data center and infrastructure is a "mission-critical" environment connected via a high-speed backbone and a dedicated frame relay to your network. This highly secure facility provides 24-hour security monitoring and intrusion systems, un-interruptable power supply (UPS), diesel generators, and state-of-the-art, gas-based fire suppression systems.
Our specific Network configuration private, full, dedicated frame relay lines offered through two different carriers, AT&T and Sprint. This offers network redundancy, load balancing, and fail-over capability.
Monitoring
ea is responsible for monitoring the availability and reporting of abnormal incidents of the network, hardware and operating system, database and application.
Administration
All administration associated with the network, hardware and operating system, database, and application is provided. This administration includes maintenance, security administration, problem resolution, capacity planning, backup and recovery, performance tuning, network configuration, user administration, storage management, software maintenance, and installation of appropriate patches, bug fixes, and improvements.
Help Desk
ea's customer care organization provides all support and service once the transition from the initial implementation team is complete. We anticipate the transition from the implementation team to take approximately two to four weeks following "Go Live." Service procedures have been defined and automated to ensure tracking of problem response and resolution times. Our team is comprised of three levels of support including both technical and functional support.
Call center coverage is provided 24 hours a day, 7 days a week to report problems or request tasks. Our support team ensures that each problem or task is being handled by the appropriate support organization in the required timeframes. All response times are monitored to ensure quickly and timely response.
We offer Basis , ABAP and Functional support and have found the ongoing continuity from implementation to be essential to realizing SAP's full benefit.
After "Go Live", we provide support for enhancements or modifications to the SAP configuration, or user support for the current configuration. As part of our standard service, ea provides Functional and ABAP support to ensure continuity even after the onsite team is gone. Because ea provides both the implementation and hosting service, this transition can happen seamlessly. ea's team provides both Application Support and Application Enhancements.
Guarantees
Through our strict Service Level Agreement, ea provides guarantees for availability of the production environment, help desk response times, and problem resolution, application response times, as well as other areas important to you.
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