Global Delivery Model
Our years of experience with the world's leading companies have assisted us to better understand how technology can help global businesses meet their needs. We have developed and employed unique global delivery model encompasses multiple processes and methodologies to focus on efficiency to key implementation tasks and projects to provide a smooth transition management as well as efficient 24x7 infrastructure management services for our clients.

Our mature and robustly defined frameworks manage to minimize development cost, reduce time-to-market as well as to ensure highest quality and cost-effective solution for our clients. The progress is more conducive not only to the type and size of the project but also to meet the client's requirements according to their budget.

Our Global Delivery Model

Our global delivery model includes four (4) important criteria, which are significant for ea to stay focus on maintaining all your projects on time and on budget, meeting all your service level commitments, improving business and service delivery level as well as motivate the offshore or/and onshore team to stay focus on delivery:
  • Experienced Leadership
  • Global Best Practice
  • Human Capital
  • Domain Knowledge

Our Global Delivery Frameworks
Our onshore / offshore program and delivery management involves four (4) critical frameworks.

  • Governance Framework
    Governance is one of those areas of global onshore/offshore and outsourcing that can make or break a project. It focuses on proactive and collaborative management of relationship, the evolution of services provided, ongoing communication processes, performance review standards and overall project management. Ongoing governance involves:
    • Program Management
    • Quality Management
    • Performance Management
    • Relationship Management
    • Escalation Management
    • Reporting Management
    • Change Management

  • Service Delivery
    Every of our project has its own unique approach to service delivery. The program is guided by the right process and practice that influences its function:
    • Assessment
    • Work Requests

    • Business Continuity
    • Quality Control
    • Data Privacy
    • Continous Improvement
    • Service Acceptance
    • Subject Matter Expert (SME)

    As strategic planning proceeds, it is important to identify the specific types of services to be provided by the program. It needs to be well developed to have a clear understanding of client's requirements, expectations and changes. Clients' participations and commitments in the programs planning, development and operation are essential to ongoing communications and review for business continuity, improvement, and service delivery level to identify and accomplish common goals.

  • Infrastructure Management
    Infrastructure management is one of the key elements in our proven global delivery model. It addresses critical success factors to constantly improve business continuous process and lifecycle, that helps to increase productivity, significant cost reduction and higher service level. The infrastructure management framework includes these components:
    • Multiple Facilities
    • Disaster Recovery
    • Network Security
    • Onsite Facilities
    • Document Repository
    • Physical Security
    • Audit & Compliance
  • Human Resources
    Our human capital strategy is designed to align with mission, goals and organizational objectives. We deploy a coherent framework of human capital policies, programs and practices that requires collaborating efforts to ensure the human capital is strategically used in achieving a shared vision; integrated with the client's strategic and program planning efforts, human capital needs including the size of the workforce, its deployment and the competencies needed. We leverage each other efforts to share the best practices and knowledge to support and fulfill mission accomplishment.

    We highly invests in education, training, and other developmental opportunities to foster a learning culture and to build mission-critical competencies. We develop short and long-term strategies and targeted investments in people to create a quality workplace designed to attract, acquire, and retain quality talent. Performance management establishes team and individual performance expectations, evaluates results, holds people accountable, and gives performance recognition, all of which are linked to key organizational goals, desired results and mission. The human resource framework includes:
    • Recruitment
    • Resource Management
    • Technical Training
    • Skill's Assessment
    • Resource Loading
    • Rewards
    • Soft Skills Training
    • Performance Management
    • Cross Training