User acceptance is the key to the success of any implementation. User needs are often ignored in favor of the technical architecture of a particular application or reorganization. Unfortunately, unless users are well informed on the changes taking place, and the foundation is laid for their ultimate acceptance, their level of resistance can be high enough to sink even the best-laid plans.
At ea, we understand the importance of acknowledging the human side of what is otherwise an extremely technical effort. We believe that the Change Management effort should come as a natural extension of each area involved in an implementation and be invisible to the user audience.