User acceptance is the key to the success of any implementation. User needs are often ignored in favor of the technical architecture of a particular application or reorganization. Unfortunately, unless users are well informed on the changes taking place, and the foundation is laid for their ultimate acceptance, their level of resistance can be high enough to sink even the best-laid plans.

• Professionals with a wide-range of Change Management experience
• Thorough audience assessment
• Manager's toolkit designed to guide you through the Change process
• Change Management plan customized to your business environment
• Communications plan designed individually for affected groups
• Continuous monitoring to ensure effectiveness of the Change Management program

ea's Change Management professionals will:

• Conduct a thorough audience assessment, and based on the results develop a Change Management strategy designed to include end-users in the implementation process.

Our plan will include:

• Vision and scope for your project
• Detailed communications plan
• Plan to include project members and users in the entire implementation process.

User acceptance is an ongoing process, and the ea Change Management team is there to ensure your success in this critical area.