ServiceWorks™ is an ea solution that will structure and streamline your utility's back-office operations. It provides a solid solution to meet the varied requirements of a dynamic and deregulated utility industry.
This offering includes integrated Customer Service with a comprehensive Customer Interaction Center (CIC), a flexible Billing engine designed with a multiplicity of payment methods and forms a robust Device Management component that manages the complex technical objects, as well as an efficient Work Management package that meets the rigorous demands of the utility environment.
The most important feature of ServiceWorks™ is that it captures Best Practices within the utilities, which enables you to improve business processes and ultimately, increase productivity. For you and your resources, improving efficiency is not just in working harder; it's in working smarter. With the right business processes behind you, you will almost immediately see an increase in productivity.
These Best Practices are continuously being added and improved upon with every ea customer. As the Best Practices continue to grow and improve, you will continue to benefit from this improvement cycle with ea's EasyStreet™ program.
With EasyStreet™, let us worry about the business processes and technicalities of your back-office, while you focus on your core function, providing your customers with superior service.